Change in Circumstances: You will immediately inform Allied Bank Limited of any change in the details given by you in the card application form. If you do not do so, Allied Bank Limited has the discretion of suspending or revoking your card.

Collector/Debt Collector/Debt Collection Agency: If you owe Allied Bank Limited money, it may try to collect the debt by sending you a demand for payment or by assigning the debt to a debt collector. Creditors and debt collectors must establish and observe fair standards of conduct. For example, debt collectors cannot use profane, obscene or abusive language, harass the debtor, or make unlawful threats. These standards also give consumer debtors the right to dispute the debt and to specify when and where the collector may and may not contact them.

Complaints Against Allied Bank Limited: If you have any complaint against the service being rendered by Allied Bank Limited or you find a charge you do not understand on your monthly statement, contact Allied Bank Limited right away. If the charge is the result of a new fee, term, condition, or other circumstance that Allied Bank Limited had not informed you about, you can ask Allied Bank Limited to waive it. Allied Bank Limited may waive the fee as a courtesy, but has no obligation to do so, provided it gave you proper notice of the fee. Allied Bank Limited will endeavour to address your complaint as soon as possible and for routine matters this, as a matter of policy, should not exceed 45 business days.

If Allied Bank Limited does not resolve a billing error to your satisfaction, or does not give you proper notice of a new fee, term or condition, you may explore seeking redress of your complaint from a competent court or the banking ombudsman. For this purpose, you will have to engage a legal counsel for advice at your sole risk as to cost and consequence.

Suppose that your credit card statement shows a charge you did not make or authorize, such a complaint will be treated as a dispute. You have the right to raise complaints for all these kinds of transactions with Allied Bank Limited but you must follow the rules closely. In particular, you must send Allied Bank Limited a written notice of dispute within 7 business days after the date of the first statement showing the charge. Allied Bank Limited shall endeavour to resolve the dispute as soon as possible.

For all types of complaints you may write to:

Allied Bank Limited,
Complaint Management Unit,
C21-21, East Street,
Main Korangi Road,
Phase I, DHA, Karachi.
Email: cmu@abl.com

Allied Bank Limited’s complaint resolution mechanism is also found on its website abl.com or via Allied Phone Banking on 0800-22522.

Default: Default means that you have failed to do something that your credit card agreement requires you to do. The most common default is making a late payment. When you make a late payment, Allied Bank Limited will charge you a late payment fee. Along with this mark-up, you will also be charged on the unpaid outstanding balance. The late payment fee is stated in the Schedule of Charges.

You will also pay Allied Bank Limited immediately all amounts due to it by you if:

You violate or breach any term or condition or representation or warranty contained herein or in the credit card application form

You have told Allied Bank Limited something misleading or false or incorrect or incomplete, or

You are in financial difficulties or an event has happened that has a detrimental impact on your credit worthiness

You default on the payment of any other finance facility taken by you from any other financial institution

You issue instructions to Allied Bank Limited to revoke or cancel your card

Allied Bank Limited is or at any stage is in breach or threatened breach of any rules or regulations issued by the State Bank of Pakistan.

Allied Bank Limited will also charge you for any loss, costs or expense that Allied Bank Limited has had to reasonably pay as a result of any of (i) (iii) (iv) and (v) above.

Without prejudice to the above, if you are in default, Allied Bank Limited shall have the right to suspend or revoke your card, mark a lien on any or all accounts of yours held by Allied Bank Limited and further Allied Bank Limited shall have the right to set off, without notice to you, your outstanding in the card account from amounts held by it in your name in any other account of yours. Allied Bank Limited will also have the right to initiate appropriate legal proceedings against you for the recovery of the money due to it. For the sake of clarity it is specified that your legal heirs and next of kin in certain circumstances may also be liable to pay any amounts due by you to Allied Bank Limited.

Fees and Charges: Credit card agreements today typically provide for a number of fees and charges, such as Annual Fees, Cash Advance Fees, Late Payment Fees, Over-Limit Fees, etc. All these fees and charges are included in the Schedule of Charges, which have been provided to you.

It is important that you understand the fees that you may be required to pay and the conditions that may trigger them. Before you sign up for a credit card, look carefully at the Schedule of Charges. If you have already accepted a credit card, check your credit card agreement for amounts and triggers of fees so that you will know how to avoid them.

You acknowledge and agree that charges, fees, duties, levies and other expenses (collectively “charges”) will be charged by Allied Bank Limited for the issuance and usage of the card. You agree to pay and reimburse Allied Bank Limited all or any of such charges immediately upon demand. Such charges will change from time to time at the discretion of Allied Bank Limited and it is your responsibility to obtain the prevailing rates of such charges, which will be denominated in a monthly charge as well as in Annualized Percentage Rate (APR) for your ease of understanding. The Schedule of Charges can also be obtained from the Bank's branch nearest to you. In the event the Government or any regulatory body levies a charge, that charge will be applicable on the date Allied Bank Limited is directed by the Government or the regulatory body to levy such charge on credit cardholders.

Allied Bank Limited has the right to amend the Schedule of Charges at its discretion but must inform you of it by either sending you a notice or by placing such amended charges with a prior notice of 30 days in a newspaper, monthly billing statement or by posting it on the website, abl.com or in any other form of writing. It is your duty to keep yourself abreast of such charges.

Foreign Transactions: If you use your card for a transaction in a currency that is not Pakistani rupees, you agree that Allied Bank Limited will convert all such amounts into Pakistani Rupees for the purpose of reimbursement from you at the rate of exchange applied by Allied Bank Limited for such purpose in accordance with the applicable rules of business practice of Allied Bank Limited on the date Allied Bank Limited debits your account with such charge. The charges of the Bank on foreign currency transactions are mentioned in the Schedule of Charges.

Liability: If your card, PIN or TPIN is lost, stolen, misplaced or misused, you shall immediately inform Allied Bank Limited through Allied Phone Banking on 0800-22522 and follow it up with a written notice within 2 working days. You agree that you will be solely liable for all transactions made on your card until such time as you report the loss, theft or misplacement to Allied Bank Limited and this includes any liabilities incurred on any supplementary card(s) which remains the sole responsibility of the primary cardholder. Allied Bank Limited reserves the right to suspend or cancel any card in respect of which the customer complaint has been received. Allied Bank Limited may at its sole discretion provide a temporary credit   to the customer during the pendency of its investigation/enquiry for any disputed transaction.

Allied Bank Limited will not be responsible for any loss to you if a merchant refuses or declines to accept the card for any reason or if Allied Bank Limited declines or fails to give the merchant the requisite authorization. You agree to indemnify and hold harmless Allied Bank Limited from all claims, loss or damage suffered or sustained as a consequence of Allied Bank Limited issuing a card to you, your usage of the card, a breach by you of these Terms and Conditions or due to negligence on your part.

Minimum Payment: The minimum payment is the minimum amount you must pay each month to keep your credit card account from being in default. Allied Bank Limited usually requires a minimum payment of 5% or Rs. 500, whichever is higher of the outstanding balance.

Notices: Allied Bank Limited may send any notice or other information to the last address you gave them. Allied Bank Limited can also monitor and record phone calls to or from you. In the event of non-payment, Allied Bank Limited may also instruct its officers to make telephone calls or personal visits to you at the last known address or any other address available with Allied Bank Limited to assist in resolving recoveries, but such calls/visits shall only be made at a convenient time.

Outstanding Balance: The outstanding balance is the total amount you have spent on your credit card. You have a right to pay the full outstanding balance or the minimum payment required, both amounts are mentioned for your facilitation on your statement. In case you make the minimum payment or avail Cash Advance/BTF/Installment facility then Finance Charge or Annual Percentage Rate (APR) to your outstanding balance will be charged and will be included in your outstanding balance. Allied Bank Limited may use one of several methods to calculate the outstanding balance on your credit card.

PIN/TPIN: Allied Bank Limited will issue you a Personal Identification Number (PIN) and a Telephone Identification Number (TPIN) for the usage of the card and for tele-banking. Allied Bank Limited has no obligation for  establishing/verifying the identity/authority of any person or determining the validity of any transaction as long as where the person giving such instructions is purportedly you and provides Allied Bank Limited with the PIN or the TPIN, as the case may be, and Allied Bank Limited shall not be liable for any acts done in pursuance of such transactions or telephonic instructions. You hereby indemnify and release Allied Bank Limited from any and all liability arising as a consequence of Allied Bank Limited honoring or allowing any actions or transactions where the person giving such instruction provides the PIN or TPIN assigned to you.

Property: The card belongs to Allied Bank Limited. If Allied Bank Limited asks you to return it, you must not use it and must return it to Allied Bank Limited. If Allied Bank Limited asks you to return the card or if it believes that the card is being misused, Allied Bank Limited may also put a block on it. This will prevent you from using it. Allied Bank Limited may also do this to minimise the risk of fraud if your account has not been used for more than 12 months. Allied Bank Limited may change the Card Account Number or PIN or TPIN at anytime if it has a good reason. You will only use the card between the 'valid from' and 'end dates' printed on it.

Restriction: You undertake and confirm that the credit limit assigned to you will not be used by you for subscription in an initial public offering of any company and neither shall you use the credit limit for any illegal or unlawful matter or for a transaction that is prohibited by the State Bank of Pakistan.

Security: You will sign the signature panel at the back of your card with permanent ink as soon as you get it and shall not permit any person other than yourself to use the card, PIN, TPIN or other security information under any circumstances whatsoever. You will be solely liable for the misuse of your card.

Statement of Account: Allied Bank Limited will send you a statement of account every calendar month on which there will be a date stipulated by which date you will be required to make the payment that is also stipulated in such statement of account. You agree to make such payment to Allied Bank Limited within the time period specified by Allied Bank Limited in such manner as Allied Bank Limited may specify. Allied Bank Limited will only accept that you have paid any money you owe to Allied Bank Limited when Allied Bank Limited receives your payment at its processing centre. Allied Bank Limited will endeavor that the due date for payment shall not fall on a Sunday or other public holiday or on holidays due to sighting of the moon.

Supplementary Cards: Upon your request, Allied Bank Limited may issue a Supplementary Card to a person specified by you, if you agree that the above Terms and Conditions shall apply to such Supplementary Cardholder and that you will be solely liable for all outstanding in the name of such Supplementary Cardholder. If a Supplementary Credit Card is issued at your request, the reference to “card” and “credit card” in these Terms and Conditions shall include the Supplementary Credit Card(s) issued.

Usage: When you get your card in the mail, the first thing you should do is sign the signature panel at the back of your card. This ensures that no one else can use your card if asked for identification. You then should proceed to call the activation phone number on the sticker, which is normally located on the top and front of the card. Once you activate your card, you are bound by these Terms and Conditions.

To use your new card inside a store, you must present it at the time of your purchase. Most stores still use the traditional paper receipt that you must sign. When you sign this, it means you agree to pay the charges that you were just presented with and you are getting these goods in good faith of that promise. Keep a copy of the receipt that you are given, as this is the only way you have proof of purchase until it is recorded on your credit card statement.

Using your Allied Visa Credit Card at an ATM is very simple. Insert your credit card in the machine, as you do with any debit card and specify your preferred language of instructions. You will be then asked to enter your card PIN. Your PIN is not the number displayed at the back of your card. It is the four digit number given to you by Allied Bank Limited, printed inside a PIN Mailer. After entering your PIN, press enter. You will be asked if you would like to withdraw cash; simply enter the amount you require and wait for your money to come out from the bottom slot of the machine. Then take your card, which will come out of the top slot of the machine. When you are finished, you will be notified that your transaction is complete.

Beware: Beware of credit card fraud. Fraud begins with either the theft of the physical card or the compromise of data associated with the account, including the Card Account Number or other information that would routinely and necessarily be available to a merchant during a legitimate transaction. The compromise can occur by many common routes and can usually be conducted without tipping off the cardholder, the merchant or the Bank, at least until the account is ultimately used for fraud. A simple example is that of a store clerk copying sales receipts for later use.

Annual Fee: An annual fee is a yearly charge added to your credit card account simply for having the card, whether you use it or not. The current annual fee charged by Allied Bank Limited is stated in the accompanying Schedule of Charges. You will have to pay this fee.

Annual Percentage Rate (APR): The Annual Percentage Rate tells you the mark-up rate you will pay on cash advance, balance transferred from another credit card or if you carry a balance on your credit card on retail. The APR states the mark-up rate as a yearly rate (for example, 28 percent APR). On retail transactions, please note that mark-up/APR is only charged if minimum payment is made and the outstanding balance is revolved. The current APR charged by Allied Bank Limited is stated in the accompanying Schedule of Charges. On retail transactions, if you pay the minimum due amount or any amount less than the full balance by the payment due date on that statement, then Allied Bank Limited will charge the relevant service fee/mark-up from the transaction date to the payment posting date. For all retail transactions, if full payment is received and credited into the credit card account by the payment due date, no service fee/mark-up will be charged.

Credit Limit: Your credit limit is the maximum amount that the credit card issuer will allow you to borrow. Going over the limit
will result in an over-limit fee. The over-limit fee being charged by Allied Bank Limited is stated in the Schedule of Charges.

Zero Balance: Zero balance means that you have paid everything that you owe on your credit card and have not incurred any new charges.

Disputed Transactions: If you notice any discrepancy in your monthly statement of account, report the matter in writing to our Complaint Management Unit within 7 days of your statement billing date. It is recommended that you maintain a record of all the sales slips and printed receipts to ensure that charges incurred on the credit card are genuine.

Foreign Transactions: In case of foreign transactions, the statement would show the amounts both in the currency of the transactions and the billing currency. You are, however, required to pay the bill in the billing currency along with the fee handling charges as mentioned in the Schedule of Charges.