Allied Bank, one of the largest commercial banks in Pakistan, has announced the addition of WhatsApp to its customer communication channels in collaboration with Infobip, a global cloud communications provider. This strategic move strengthens the Bank’s digital presence and provides customers with universal banking services aligned with modern, connected consumer expectations.
Elevating Customer Experience via WhatsApp
Allied Bank is committed to enhancing the customer experience by enabling digital banking services through the WhatsApp platform. The new chatbot functionality allows customers to:
-
Check account balances
-
View mini statements
-
Locate nearby ATMs and branches
-
Explore available discounts and offers
All services are available on a self-service basis, empowering customers to manage their banking needs anytime, anywhere.
24/7 Encrypted and Convenient Banking
The WhatsApp Banking solution provides users with a secure, encrypted messaging channel that is accessible 24/7. It combines the convenience of instant messaging with the confidence of a secure digital banking environment.
Leadership Remarks
Mr. Sohail Aziz, Chief Digital Banking at Allied Bank Limited, commented:
“Since social media is now part of our daily lives, we believe that WhatsApp Banking will bring great convenience to our customers. We are excited to partner with Infobip to offer this secure and convenient communication channel. This is the continuation of ABL’s journey towards offering a plethora of new digital banking services—using conversational technologies.”
He further added:
“Just to mention, ABL launched the industry’s first voice-assisted banking service using Siri on the myABL Digital Banking platform a few months ago.”
Mr. Safder Merchant, Regional Sales Manager at Infobip, added:
“With consumers now preferring mobile and online technology for accessing services—resulting in fewer in-person interactions—it is natural for people to seek trustworthy channels to manage their financials. We are delighted to partner with ABL and empower their customers to manage their banking requests in a secure digital manner.”
About Allied Bank
Allied Bank is one of Pakistan’s leading financial institutions, with a network of over 1,400 branches, 1,590+ ATMs, and a customer base exceeding 4 million. The Bank provides a comprehensive range of corporate, retail, and consumer banking services and is continuously expanding its digital offerings to serve diverse customer segments.
Visit: www.abl.com
About Infobip
Infobip is a global cloud communications platform that empowers businesses to deliver connected customer experiences across every stage of the customer journey. Through a unified platform, Infobip offers:
-
Omnichannel engagement
-
Identity and user authentication
-
Security solutions
-
Contact center capabilities
With 68+ offices worldwide, Infobip’s technology connects to over 600 telecom networks in 190+ countries, reaching more than seven billion devices globally. The platform supports enterprises, mobile operators, messaging apps, banks, tech firms, and aggregators in creating secure, contextual, and scalable communication experiences.
Visit: www.infobip.com