Valued Customer, If you have any query, complaint or feedback you can:
- Call us:
- 24 hours, 7 days a week
- Allied Phone Banking Number: 111-225-225
- For International Caller: (+9221) 35301094
- Write to us at:
Complaint Management Division,
Service Standards and Quality,
Allied Bank Limited,
4th Floor, Plot No. 74, Sheet GK-7,
M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.
Write to us and drop your complaint / feedback in the Complaint & Suggestion Box available in your nearest Allied Bank Branch:
- Fax us at: (+9221) 32331784
- Email us at: [email protected] or [email protected]
- Lodge online complaint via Allied Bank Website www.abl.com
PLEASE PROVIDE THE FOLLOWING IN YOUR COMMUNICATION
- Mailing Address & Telephone Number
- CNIC / Account Number / Card Number
- Branch Name
- Supporting Documents
YOU SHOULD EXPECT TO RECEIVE
- Acknowledgment of the complaint within 48 hours except when you have lodged the complaint at Call Center.
- Intimation of the complaint resolution within 7 to 15 working days of the lodgement (depending on the nature of complaint).
- An interim response after 10 working days, in case your complaint requires further investigation.
- Fraud related complaints, the final reply to the complainant within 30 working days.*
*However, for international transactions/disputes Turn Around Times (TATs) of the relevant vendor/entity will be followed.
For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Keyani Road, Karachi.
Tel: +9221-99217334-38 or visit www.bankingmohtasib.gov.pk