Allied Bank, one of the largest commercial banks in Pakistan has today announced addition of WhatsApp to its customer communications channels in collaboration with the global cloud communications provider, Infobip. The move is set to strengthen the Bank’s digital presence and offer its customers universal banking services, fit for today’s connected consumer expectations.
Allied Bank is aiming to elevate customers experience by offering digital banking services over WhatsApp channel. The chatbot will enable customers to request account balance inquiry, mini statement and other services to explore discounts, offers, locate nearest ATM and Branch on self-service basis.
The WhatsApp Banking service will offer customers a highly convenient and efficient platform with ease of communicating 24/7 over a secure platform using an encrypted messaging functionality.
Mr. Sohail Aziz, Chief Digital Banking at Allied Bank Limited, commented on this occasion “Since social media is now part our daily life, we believe that WhatsApp Banking will bring great convenience to our customers. We are excited to partner with InfoBip to offer this secure and convenient communication channel. This is the continuation of ABL journey towards offering plethora of new digital banking services – using conversational technologies.” Just to mention, ABL has launched industry first voice assisted banking services using Siri on myABL – Digital Banking platform, few months ago.
Mr. Safder Merchant, Regional Sales Manager at Infobip, stated “With consumers now preferring mobile and online technology for accessing services, resulting in fewer in-person interaction, it is natural for people to seek trustworthy channels to manage their financials. We are delighted to partner with ABL and empower their customers to manage their banking requests in a secure digital manner”.
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 68+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 600 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
To learn more about Infobip, visit: https://www.infobip.com/