Voice Assisted Banking with myABL

Allied Bank has set another benchmark in Pakistan’s digital banking industry by introducing Pakistan’s first voice-assisted banking using Siri. Apple’s iPhone users can enjoy convenience like never before. With just a simple voice command, they can perform banking services with ease.

Siri is a virtual assistant for iPhone users which uses natural-language voice commands to answer questions and perform actions.

With this service, myABL Digital Banking customers can check account balance, make instant payments to any bank account, and enquire credit card outstanding balance through simple voice requests such as “Hey Siri, what is my savings account balance?”, “Hey Siri, transfer rupees five thousand to Zafar Iqbal for pocket money” or “Hey Siri, what is the outstanding balance of my credit card?”.

Balance enquiry is available for current, savings and credit card accounts, whereas funds transfer can be done to any registered payee account maintained with Allied Bank or any other bank in Pakistan.

Funds transfer via Siri follows two-factor authentication and it works for both Touch ID and Face ID supported iPhone models.


  • Funds Transfer

    • Launch Siri by holding the home button or by calling out ‘Hey Siri’.
    • To transfer funds, you need to provide payment details to Siri, covering payee name, amount and remarks/notes.

    For example: Transfer 5,000 to Ali Imran for Office Rent

    • Siri will request you to authenticate yourself using Touch ID/Face ID and display the payment detail for confirmation.
    • Finally, you need to provide One Time PIN (OTP) to complete the transaction.


  • Balance Inquiry

    • Launch Siri by holding the home button or by calling out ‘Hey Siri’.
    • For balance inquiry, you need to specify your account type.

    For example:

    what is my current account balance?
    what is my savings account balance?
    what is outstanding balance of my credit card?

    • Siri will request you to authenticate yourself using Touch ID/Face ID and display the balance.


  • Pre-Requisites

    You need to ensure the following prerequisites for using Voice Assisted Banking with myABL:

    • Allow myABL to access Siri
    • Face ID or Touch ID must be enabled on myABL
    • Minimum iOS version 11
    • myABL app must NOT be open in the background

     Download myABL iOS app from App Store.

  • Frequently Asked Questions

    What is voice-assisted myABL Digital Banking service?

    Voice assisted myABL Digital Banking allows iPhone users to perform banking services very
    conveniently using Siri voice assistant.

    What are the digital banking services currently available via Siri?

    Currently following digital banking services offered by Allied Bank through Siri.

    • Transfer Funds to any payee registered in your myABL payee list.
    • View Current & Saving Account Balance
    • View Credit Card Balance

    What are the pre-requisites on my iPhone that I need to ensure in order to use Siri for transfer funds and account balance?

    You need to ensure the following prerequisites:

    • iPhone with a minimum version of iOS 11
    • Valid myABL ID and myABL app must be installed on your iPhone.
    • Provide Siri with the permission to access myABL app.
    • You need to enable biometric login (Face ID or Touch ID) on myABL app before using Siri feature
    • You should close myABL app if its running in the background of your phone while using Siri Feature.

    How can I check my current, saving account or credit card balance using Siri?

    Launch Siri by holding the home button or by calling out ‘Hey Siri’ depending on the settings enabled on your device.
    Once Siri is open on your phone, ask Siri for account balance by specifying the account type.

    Example:

    Hey Siri, what is my current account balance?
    Hey Siri, what is my saving account balance?
    Hey Siri, what is my credit card balance?

    Siri will authenticate you using Touch ID/Face ID and show your requested account or credit card balance on screen.

    How can I transfer funds using Siri?

    Launch Siri by holding the home button or by calling out ‘Hey Siri’ depending on the settings enabled on your device.
    Once Siri is open on your phone, ask Siri to make payment by specifying details i.e. payee name, amount and comments/note for payment.

    For example: Hey Siri, pay Ali Imran 50,000 for Office Rent

    Siri will request you to open myABL app and authenticate yourself using Touch ID/Face ID and take you directly to payment confirmation screen.

    Can I transfer funds to a new payee which does not exist in my Payee List?

    No, Siri can only transfer funds to registered payees. In case of new payee, you must create it in myABL before making payments through Siri.

    Is it secure to do balance inquiry and fund transfer via Siri?

    Yes. Funds transfer via Siri follows two factor authentication i.e. biometric login and OTP validation, to ensure security of transaction. Similarly, for balance inquiry biometric login is
    required to ensure no one but only you can perform the balance inquiry.

    Can I fetch account balance of multiple accounts with Siri?

    Yes, Siri can get account balance of multiple accounts of same category i.e. saving or current.

    Does Siri allow the user to select account during transaction?

    No, to provide seamless experience Siri will always use default account for payments. If you want to change your default account, please login myABL app to change default account under setting.

    What are the limits for fund transfer through Siri?

    You can enjoy your full limits available for various fund transfer categories using Siri.