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At Allied Bank, our employees are the main drivers of long-term, sustainable growth and performance, which makes them the most valuable asset. The Bank, consequently, provides its employees with structured career growth opportunities, market-competitive remuneration, a congenial work environment, and advanced learning opportunities to augment its aim to become an ‘Employer of Choice’.

Eligibility Criteria

Qualification:

  • Preferably a Master’s/MBA or a Bachelor’s degree in Business Administration, Finance, or a related field from a reputed institution.

Required Skill Set:

  • Strong orientation toward achieving sales targets with a proactive and customer-centric approach.
  • Effective verbal and written communication skills to engage with internal stakeholders and customers.
  • Strong command of MS Office tools (Excel, Word, PowerPoint) for daily reporting, data analysis, and presentations.

Job Responsibilities:

  • Proactively identify and generate sales leads through market research, client interactions, and referrals. Drive the end-to-end sales process from lead qualification to conversion, ensuring the achievement of assigned business targets.
  • Execute assigned KPIs and sales targets within defined timelines. Monitor performance metrics and proactively refine strategies to meet and exceed business objectives.
  • Support the sales team by acting as a subject matter expert in client engagements, solution presentations, and proposal development, bridging the gap between client needs and technical delivery.
  • Work closely with cross-functional teams, including Product, Technology, Operations, and Legal, to ensure timely, accurate, and compliant execution of customized digital payment solutions.
  • Collaborate with relevant departments to address and resolve operational bottlenecks, payment failures, and dispute resolutions in a timely and client-centric manner.
  • Stay abreast of evolving regulatory requirements, compliance standards, and industry trends to ensure that payment and collection offerings remain secure, compliant, and competitive.
  • Undertake any other tasks assigned by management to support overall business growth, customer satisfaction, and strategic alignment.

Location: Lahore & Karachi

Experience: Minimum two (2) to three (3) years of experience in digital product and sales management or a related field, preferably in the financial services or fintech industry.

Apply Now!

Eligibility Criteria

Qualification:

  • Preferably a Master’s/MBA or a Bachelor’s degree in Business Administration, Finance, or a related field from a reputed institution.

Required Skill Set:

  • Strong orientation toward achieving sales targets with a proactive and customer-centric approach.
  • Effective verbal and written communication skills to engage with internal stakeholders and customers.
  • Strong command of MS Office tools (Excel, Word, PowerPoint) for daily reporting, data analysis, and presentations.

Job Responsibilities:

  • Proactively identify and generate sales leads through market research, client interactions, and referrals. Drive the end-to-end sales process from lead qualification to conversion, ensuring the achievement of assigned business targets.
  • Execute assigned KPIs and sales targets within defined timelines.
  • Work closely with cross-functional teams, including Product, Technology, Operations, and Legal, to ensure timely, accurate, and compliant execution of customized digital payment solutions.
  • Support digital sales initiatives aimed at enhancing digital account opening, boosting customer acquisition, and increasing overall engagement across target segments, including all products offered under digital liability.
  • Provide support to the team, contributing to a collaborative and high-performance culture.
  • Support the development of a digital sales performance dashboard for real-time visibility of key metrics.
  • Ensure strict adherence to all regulatory requirements and internal policies related to liability products and customer onboarding.
  • Build and maintain strong working relationships with internal departments and external partners to align with business goals.
  • Perform any additional tasks or special assignments as directed by management to support the organization’s digital transformation and sales growth strategies.

Location: Islamabad & Karachi

Experience: Minimum two (2) to three (3) years of experience in digital liability sales or a related area, preferably in the financial services industry.

Apply Now!

Eligibility Criteria

Qualification:

  • Preferably a Master’s/MBA or a Bachelor’s degree in Business Administration, Finance, or a related field from a reputed institution.

Required Skill Set:

  • Proven ability to lead, motivate, and build high-performing teams, with strong interpersonal and management capabilities.
  • Strong verbal and written communication skills to influence, engage, and collaborate across functions and teams.
  • Strong analytical skills with the ability to interpret datasets and drive insight-led actions.

Job Responsibilities:

  • Execute growth-focused sales strategies to maximize customer acquisition, ensuring the achievement of assigned digital account numbers and deposit targets.
  • Manage relationships with internal and external stakeholders for penetration and expansion goals, ensuring regular visits to the assigned region.
  • Conduct comprehensive analysis of market trends, competitor strategies, and customer behaviour to identify opportunities for expanding digital banking solutions.
  • Utilize KPIs and data-driven insights to optimize liability product performance, refine sales techniques, and improve customer conversion rates.
  • Ensure strict implementation of internal policies and regulatory compliance, upholding the trust and credibility of digital banking.
  • Cross-sell and implement campaigns/promotional strategies that boost the sales of all digital products while serving integrated solutions to clients.
  • Knowledge of regulatory requirements and industry trends related to liability products.
  • Perform additional tasks assigned by management to further business growth and drive digital transformation initiatives.

Location: Lahore & Islamabad

Experience: Minimum five (5) to seven (7) years of experience in digital liability sales or a related field, preferably in the financial services industry.

Apply Now!

Responsibilities:

Product Strategy & Vision

  • Define and execute the digital product strategy for both assets and liabilities products.
  • Identify new product opportunities and emerging technologies to enhance customer experience and improve unit economics.
  • Align product roadmap with the organization’s overall digital transformation goals and regulatory framework.

Product Development & Innovation

  • Lead end-to-end product development, from ideation to launch and beyond.
  • Oversee digital onboarding flows, eKYC integration, risk profiling, and credit underwriting journeys.
  • Drive automation and personalization in digital savings, deposits, and lending products.

Team Leadership & Collaboration

  • Lead a cross-functional team of product managers, UX designers, and business analysts.
  • Collaborate closely with technology, risk, compliance, operations, and marketing teams to ensure timely and compliant delivery.
  • Manage partnerships with fintech, credit bureaus, and third-party service providers for API-based integration.

Performance & Optimization

  • Monitor key performance indicators (KPIs) including product uptake, NIM (Net Interest Margin), customer engagement, and churn.
  • Use data-driven insights to iterate on features and optimize user journeys.
  • Ensure asset quality and product profitability in line with regulatory and internal risk appetite.

Compliance & Risk

  • Ensure adherence to local regulatory guidelines (e.g., SBP, SECP) and data protection laws.
  • Maintain robust product governance and controls for all digital financial products.

Requirements:

Education & Experience:

  • Bachelor’s or Master’s degree in Business, Finance, Computer Science, or a related field.
  • 10+ years of experience in digital banking, product management, or fintech, with at least 3 years in a senior role.
  • Proven experience in launching and scaling digital lending or deposit products.

Skills & Competencies:

  • Strong understanding of digital banking trends, open banking APIs, and mobile-first product design.
  • Experience with agile development, customer journey mapping, and product analytics tools.
  • Excellent leadership, communication, and stakeholder management skills.

Preferred:

  • Experience in Pakistani, GCC, or Southeast Asian digital financial services markets.
  • Exposure to B2B embedded finance, BNPL, or digital wallet ecosystems.

Job Location: Lahore, Pakistan

Apply Now!

Responsibilities:

Product strategy & roadmap

  • Define and execute the 3–12 month roadmap for Cards & Acquiring (debit/credit, POS, eCommerce, QR).
  • Identify market opportunities, customer needs, and competitive gaps; translate into product initiatives and business cases.
  • Own portfolio positioning (mass, affluent, SME/merchant) including feature sets, benefits, pricing, and packaging.

Cards product leadership (Debit & Credit)

  • Manage full card lifecycle: proposition, issuance, activation, usage, limits, rewards/loyalty, disputes, and retention.
  • Drive improvements in authorization success rates, spend growth, digital tokenization readiness, and customer experience.
  • Ensure scheme compliance and coordination with internal stakeholders for card rules, controls, chargebacks, and customer servicing.

Acquiring products leadership (POS, eCommerce, Raast QR)

  • Lead acquiring product development including:
  • Merchant onboarding & underwriting (with risk/compliance alignment)
  • eCommerce gateway (plugins, APIs, checkout UX, conversion optimization)
  • POS acquiring (device strategy, settlement, reconciliation, dispute flows)
  • Raast QR acquiring (merchant QR enablement, settlement, reporting)
  • Own end-to-end merchant journey: acquisition, activation, engagement, retention, and support.

Commercial ownership & performance management

  • Own product P&L levers and commercial model: pricing, MDR/fees, incentives, and profitability.
  • Build dashboards and manage KPIs for adoption, volumes, revenue, cost, risk, and service quality.
  • Drive cross-sell and campaigns with marketing/segments to grow card spend and merchant acquiring volumes.

Delivery governance (Agile / cross-functional)

  • Lead product squads (or product streams) ensuring clear requirements, prioritization, sprint execution, and release management.
  • Produce high-quality artifacts: PRDs/BRDs, user stories, acceptance criteria, process flows, and UAT sign-offs.
  • Manage dependencies with IT, Ops, InfoSec, Data, and Channels (mobile/internet banking, branch, call center).

Requirements:

Required experience & qualifications

  • Minimum 12 years of relevant experience in payments, cards, and/or merchant acquiring.
  • At least 5 years in a leadership role managing digital payment products (cards/acquiring/eCommerce/QR).
  • Strong hands-on expertise in:
  • Debit & credit card propositions and lifecycle management
  • Merchant acquiring business models (POS/eCommerce/QR), settlement and reconciliation fundamentals
  • Product delivery practices (Agile preferred), requirements management, and go-to-market execution
  • Bachelor’s degree required (Business, Engineering, Computer Science, Finance, or similar). MBA or relevant certifications are a plus.

Preferred:

  • Experience in Pakistani, GCC, or Southeast Asian digital financial services markets.
  • Experience launching or scaling eCommerce gateways, or large POS rollouts
  • Experience with tokenization / digital wallets, contactless, 3DS, and payment security standards (working knowledge)

Apply Now!

Eligibility Criteria

Qualification:

Preferably a Master’s degree or equivalent professional qualification from a reputed university.

Required Skill Set:

  • Ability to work under pressure, problem solving skills and decision making
  • Proven experience as a CRM Manager or in a similar customer-focused role
  • Knowhow of customer segmentation, data analysis, and campaign targeting
  • Creative Thinking skills

Job Responsibilities:

  • Oversee the implementation of CRM software, customization, and integration with other system
  • Optimize the customer service journey, in line with industry’s best practice
  • Cater Non-financial transactions
  • Coordination in preparation of Business required documents (BRDs) with other stake holders
  • Need to arrange & cater CRs (Change Request) for any change /requirement in system
  • Play a supporting role in coordination with other stakeholders’/business teams in implementation of CRM Systems
  • Manage vendor relationships and contracts related to CRM technology
  • Supervise team in information gathering & prepare gap analysis
  • Ensure timely closure of User Acceptance Test (UATs)
  • Any other task assigned by Unit Head & Divisional Head CRM & CX Analytics

Location: Lahore

Experience: Preferably 2 to 4 years’ experience in CRM related field.

Apply Now!

Eligibility Criteria

Qualification:

Preferably a Master’s degree in Computer Science, Business Administration, or Project Management. Certification in Project Management or Business Analysis will be a plus

Required Skill Set:

  • Leadership, motivation, team building, interpersonal, management and communication skills.
  • Strong analytical, critical thinking, and multi-tasking abilities.
  • Effective problem-solving and decision-making skills; ability to work well under pressure.
  • Proficient in Microsoft Office suite.
  • Knowledge of Call Center Solutions

Job Responsibilities:

  • Ensure technical alignment with all contact center solutions and associated systems.
  • Provide support to ITG to maintain continuity of banking services within the contact center.
  • Log issues with vendors and manage follow-up until full resolution.
  • Serve as the primary point of contact for vendors and internal ABL teams to evaluate new requirements and solutions (software/hardware), manage change requests, and oversee testing and deployment of patches and updates.
  • Provide technical assistance to vendors and in-house teams for the development and integration of applications with existing contact center systems.
  • Support business users by documenting business requirements and workflows.
  • Deliver project management and coordination services for the implementation of new software products and system upgrades.
  • Ensure uninterrupted banking services for end users by providing timely technical support for issue resolution.

Location: Lahore

Experience: Minimum 5 to 7 years’ experience in Call Center or Digital Banking related field.

Apply Now!

Eligibility Criteria

Qualification:

Bachelor’s degree or equivalent professional qualification from a reputed university.

Required Skill Set:

  • Team building, interpersonal and communication skills
  • Analytical skills and multi-tasking skills
  • Ability to work under pressure

Job Responsibilities:

  • Assist in Oversee the implementation of CRM software, customization, and integration with other system
  • Play a supporting role in coordination with other stakeholders’/business teams in implementation of CRM Systems
  • Monitor and coordinate with vendor and ITG team for the resolution of post cutover issues.
  • Monitor the solution performance and evaluate whether the new system/solution is meeting the desire expectations with coordination of relevant business team.
  • Identify the gaps/missing features/none functional items of the project deliverables for their rectifications
  • Initiate the system handing over activity from vendors to ITG and assist team to meet all desire expectations.
  • Assist line manager for any associated task
  • Act as a back-up of peer Senior Officer to perform associated tasks
  • Any other task assigned by Line Management

Location: Lahore

Experience: Preferably 1 to 2 years’ experience in relevant field.

Apply Now!

Eligibility Criteria

Qualification:

Bachelor’s degree or equivalent professional qualification from a reputed university.

Required Skill Set:

  • Experience in Customer Service roles
  • Familiarity with CRM Software & tools
  • Empathetic & patient approach to customer interactions.
  • Creative Thinking skills

Job Responsibilities:

  • To act as a Change Agent and assist in training / guiding relevant staff on different modules of CRM software.
  • Assist in carrying out training & refreshers on quarterly basis to the relevant staff on how to effectively use the (CRM) platform for communication, customer interaction, and sales leads and so on.
  • Assist in coordinating with stakeholders and recommending enhancements to CRM team based on user response.
  • Monitoring markets best practices for customer engagement and recommending same to be implemented through CRM.
  • Assisting CXO in customer engagement for data analysis, events planning and execution.
  • Initiate Write ups related to CRM and on its various modules for awards and media outreach.
  • Collaborate across cross-functional teams for initiatives to enhance Customer Experience.
  • Any other task assigned by Line Management.

Location: Lahore

Experience: Preferably 2 years’ experience in customer service or in relevant field.

Apply Now!