Pepper is an intelligent service assistant trained on Allied Bank’s approved product and service information. It provides fast, consistent, and interactive guidance for common customer queries.
Product & Service Information
Get instant guidance on:
- Accounts & onboarding (e.g., Asaan Account requirements, features, eligibility)
- Cards (Debit/Credit variants, limits, usage guidance, key benefits)
- Loans & financing (high-level eligibility and documentation guidance)
- Payments & transfers (general how-to guidance and channel options)
- myABL App
- myABL WhatsApp Banking
- Customer support channels (helpline, complaint channels, digital support)
- Nearby branch information (e.g., “branch in Gulberg”)
- Allied Bank’s Metaverse (overview and how to access)
- Digital Lockers (concept and general usage guidance)
Note: Pepper provides general information and guidance. For account specific requests and transactions, our staff and official digital channels remain available to assist you.
Getting assistance is simple, use voice, touch, or both.
- Approach Pepper
Stand in front of Pepper. The tablet screen will activate when you’re close. - Start the conversation
Say: “Hi Pepper!”
Or tap on the screen. - Ask your question
You can speak naturally or choose a product on the tablet.
Example questions:
- “Pepper, tell me about myABL WhatsApp Banking.”
- “What documents are required to open an Asaan Account?”
- “What is Premium Debit Card daily limit for online shopping?”
- “How I can pay donation with myABL?”
- “Please tell me an Allied Bank branch in Gulberg.”
Pepper will respond with relevant guidance and can help you continue with another question or direct you to the right counter/channel if needed, making your bank visit smoother and more convenient.
To keep your banking secure:
- Pepper will never ask for your PIN, OTP, password, or sensitive account credentials.
- Please avoid sharing personal information in public areas.
- For account specific help, Pepper will guide you to Allied Bank staff or official channels.
Can Pepper do transactions?
Pepper provides guidance and information. Transactions are completed via staff or official digital channels.
Does Pepper access my account?
Pepper does not access customer accounts.
What if Pepper can’t answer?
Pepper will guide you to the counter or support channel.
Which languages Pepper can understand?
Pepper is currently fine tuned for English interactions. Customers may ask questions in Urdu; however, responses will be provided in English only.