Electronic Funds Transfer

Following are the ADC channels offered by ABL through which customers can initiate EFT transactions:

• myABL Personal Internet Banking

• myABL Business Internet Banking

• Automated Teller Machine (ATM)

• Allied Phone Banking (042-111-225-225)

*For Pakistan, Allied Phone Banking calls its customers from 1222.

Following are the card instrument types which can be used for performing EFTs via ABL ATMs:

• Allied EZCash Prepaid Card

• Allied Visa Classic

• Allied Visa Sapphire

• Allied Visa Sapphire 200

• Allied UPI and PayPak Co-badged Debit Cards (For Asaan & Regular Account)

For all the above-mentioned ADC channels, there is a separate daily fund transfer limit (Within ABL + Other Bank + PayAnyOne), mentioned below for ATM and Phone Banking channels.

Card Instrument and Channel-wise EFT Limits:

For details related to fee and other charges applied on Electronic Funds Transfer, please visit:

• Download Schedule of Charges

In case of loss/theft of a payment instrument (e.g. Debit Card or Prepaid Card) or credentials (e.g. Internet Banking Username & Password, ATM PIN), please report to ABL’s 24/7 helpline immediately on the following numbers:

• Call us on 24/7 Allied Phone Banking number: 042-111-225-225

• For International Callers: (+9221) 35301094

For reporting any error in your Electronic Fund Transfer generated from any ADC channel, you may contact us through any of the below channels:

• Call us 24 hours, 7 days a week on Allied Phone Banking Number: 042-111-225-225
  For International Callers: (+9221) 35301094

• Write to us at:
  Complaint Management Division,
  Service Standards and Quality,
  Allied Bank Limited,
  4th Floor, Plot No. 74, Sheet GK-7, M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.

• Email us at: [email protected] or [email protected]

• Fax us at: (+9221) 32331784

• Lodge an online complaint via Allied Bank Website: abl.com

• Visit any ABL branch for lodgment of complaint.

Please Provide the Following Information in Your Communication

• Name of complainant

• Telephone/Mobile number

• CNIC / Account Number / Card Number

• Mailing address

• Branch name

• Supporting documents

You Should Expect to Receive

• Acknowledgment of the complaint within 48 hours, except when you have lodged the complaint at the Call Center.

• Intimation of the complaint resolution within 10 working days of the lodgment.

• An interim response after 10 working days, in case your complaint requires further investigation.

Note:

• Disputes related to International Transactions and POS have a duration of 140 days as per Visa and international standards.

• The Turnaround Time (TAT) for Local & International POS and International ATM – Debit Card is:

  • Minimum 40 working days* from the date the case is received at Chargeback CAPEX OPEX Department – Card Operations (DBG) for resolution.

  • Maximum 140 working days* from the date the case is received at Chargeback CAPEX OPEX Department – Card Operations (DBG) for resolution.

• For unsatisfactory resolution, you may write to:
  Banking Mohtasib Pakistan, Shaheen Complex, M.R. Kiyani Road, Karachi.
  Tel: +9221-99217334-38 or visit: www.bankingmohtasib.gov.pk

Please note the disclosure policy of Allied Bank for customer records maintained at the bank’s end:

• The Customer agrees that Allied Bank or its contractors may hold and process his/her Personal Information and all other information concerning his/her Account(s) or other banking relationships, whether stored on computers or otherwise, in connection with the above-mentioned Electronic Fund Transfer channels for analysis, performance of transactions, and marketing purposes.
• The Customer also agrees that Allied Bank may disclose, in strict confidence, to other institutions such Personal Information as may be reasonably necessary for reasons including, but not limited to, participation in any telecommunication or electronic clearing network, compliance with a legal directive, or for fraud prevention purposes.