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Valued Customer, if you have any query, complaint, or feedback, you can contact Allied Bank through the following channels:

Call Us (24/7):

By Post:

Complaint Management Division
Allied Bank Limited
7th Floor, Plot No. 74, Sheet GK-7
M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan

You may also drop your complaint or feedback in the Complaint & Suggestion Box at your nearest Allied Bank Branch.

To process your complaint efficiently, please include:

  • Full Name

  • Mailing Address & Telephone Number

  • CNIC / Account Number / Card Number

  • Branch Name

  • Any Supporting Documents

  • Acknowledgment within 48 hours (excluding Call Center complaints)

  • Resolution Update within 7 to 15 working days, depending on the nature of the complaint

  • Interim Response after 10 working days if further investigation is needed

  • Fraud-Related Complaints: Final reply within 30 working days*

*Note: For international transaction disputes, the Turnaround Time (TAT) of the respective vendor/entity will apply.

If unsatisfied with the resolution, you may contact:

Banking Mohtasib Pakistan
Shaheen Complex, M.R. Keyani Road, Karachi
Tel: +9221-99217334-38
Website: www.bankingmohtasib.gov.pk

Focal Person I – Account Opening

Mr. Waqas Mazhar
Divisional Head – Centralized Accounts Processing (CP)
Banking Services Group
Allied Bank Limited, Head Office
3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore
Phone: 042-35880043 Ext. 31566
Email: [email protected]

Focal Person II – Complaints

Mr. Shahzad Ur Rehman
Divisional Head – Complaint Management Division
Allied Bank Limited, Head Office
3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore
Phone: 042-35880043 Ext. 31334
Email: [email protected]

The Joint Director
Special Unit, Consumer Protection Department
State Bank of Pakistan
I. I. Chundrigar Road, Karachi, Pakistan
Phone: 021-99221935
Fax: 021-99218160
Email: [email protected]

Customers may lodge complaints regarding banking services through the State Bank of Pakistan’s Customer Complaint Management Service (Sunwai).

Sunwai is available via the online portal and mobile application and facilitates customers in registering complaints against Banks/DFIs/MFBs in Pakistan.

Access Sunwai Portal: https://sunwai.sbp.org.pk
Mobile App: Available on Google Play Store and Apple App Store