Valued Customer, if you have any query, complaint, or feedback, you can contact Allied Bank through the following channels:
Call Us (24/7):
Allied Phone Banking Number: (042) 111-225-225
For International Callers: (+9221) 35301094
Note: In Pakistan, Allied Phone Banking may contact customers from the number 1222
Complaint Management Division
Allied Bank Limited
4th Floor, Plot No. 74, Sheet GK-7
M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan
You may also drop your complaint or feedback in the Complaint & Suggestion Box at your nearest Allied Bank Branch.
Fax: (+9221) 32331784
Email: [email protected] or [email protected]
To process your complaint efficiently, please include:
Full Name
Mailing Address & Telephone Number
CNIC / Account Number / Card Number
Branch Name
Any Supporting Documents
Acknowledgment within 48 hours (excluding Call Center complaints)
Resolution Update within 7 to 15 working days, depending on the nature of the complaint
Interim Response after 10 working days if further investigation is needed
Fraud-Related Complaints: Final reply within 30 working days*
*Note: For international transaction disputes, the Turnaround Time (TAT) of the respective vendor/entity will apply.
If unsatisfied with the resolution, you may contact:
Banking Mohtasib Pakistan
Shaheen Complex, M.R. Keyani Road, Karachi
Tel: +9221-99217334-38
Website: www.bankingmohtasib.gov.pk
Mr. Waqas Mazhar
Divisional Head – Centralized Accounts Processing (CP)
Banking Services Group
Allied Bank Limited, Head Office
3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore
Phone: 042-35880043 Ext. 31566
Email: [email protected]
Mr. Shahzad Ur Rehman
Divisional Head – Complaint Management Division
Allied Bank Limited, Head Office
3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore
Phone: 042-35880043 Ext. 31334
Email: [email protected]
The Joint Director
Special Unit, Consumer Protection Department
State Bank of Pakistan
I. I. Chundrigar Road, Karachi, Pakistan
Phone: 021-99221935
Fax: 021-99218160
Email: [email protected]
Sunwai – A Customer Complaint Management Service by State Bank of Pakistan
Access at: https://sunwai.sbp.org.pk/