Complaint Feedback Lodgement Process

Valued Customer, If you have any query, complaint or feedback you can:

Call us:

24 hours, 7 days a week
Allied Phone Banking Number: 111-225-225
For International Caller: (+9221) 35301094

*For Pakistan, Allied Phone Banking calls its customers from 1222

Write to us at:

Complaint Management Division,
Allied Bank Limited,
4th Floor, Plot No. 74, Sheet GK-7,
M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.

Write to us and drop your complaint / feedback in the Complaint & Suggestion Box available at your nearest Allied Bank Branch.

You can also:

Fax us at: (+9221) 32331784
E-mail us at: [email protected] or [email protected]

Name
Mailing Address & Telephone Number
CNIC / Account Number / Card Number
Branch Name
Supporting Documents

Acknowledgment of the complaint within 48 hours except when you have lodged the complaint at Call Center.
Intimation of the complaint resolution within 7 to 15 working days of the lodgement (depending on the nature of complaint).
An interim response after 10 working days, in case your complaint requires further investigation.
Fraud related complaints, the final reply to the complainant within 30 working days.*

*However, for international transactions/disputes Turn Around Times (TATs) of the relevant vendor/entity will be followed.

Note:

For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Keyani Road, Karachi.

Tel: +9221-99217334-38 or visit www.bankingmohtasib.gov.pk

SBP Contact, The Joint Director
Special Unit, Consumer Protection Department,
State Bank of Pakistan.
I. I. Chundrigar Road Karachi Pakistan
Phone number: 021-99221935
Fax number: 021-99218160
Email address: [email protected]

Focal Person I : For Account Opening

Mr. Yasser Naseer Pal
Divisional Head- Centralized Accounts Processing
(CP), Banking Services Group
Allied Bank Limited, Head Office, 3-4, Tipu Block,
Kalma Tower, New Garden Town, Lahore
Phone number: 042-35880043 Ext. 31522
Email address: [email protected]

Focal Person II : For Complaints

Mr. Shahzad Ur Rehman
Divisional Head – Complaint Management Division
Allied Bank Limited, Head Office, 3-4, Tipu Block,
Kalma Tower, New Garden Town, Lahore
Phone number: 042-35880043 Ext. 31334
Email address: [email protected]

Sunwai – A Customer Complaint Management Service by State Bank of Pakistan (SBP)

https://sunwai.sbp.org.pk/