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Valued Customer, if you have any query, complaint, or feedback, you can contact Allied Bank through the following channels:

Call Us (24/7):

By Post:

Complaint Management Division
Service Quality & Complaint Management,
2nd Floor, ABL Head Office,
3-4 Tipu Block, New Garden Town, Lahore, Pakistan

You may also drop your complaint or feedback in the Complaint & Suggestion Box at your nearest Allied Bank Branch.

To process your complaint efficiently, please include:

  • Full Name

  • Mailing Address & Telephone Number

  • CNIC / Account Number / Card Number

  • Branch Name

  • Any Supporting Documents

  • Acknowledgment within 48 hours (excluding Call Center complaints)

  • Resolution Update within 7 to 15 working days, depending on the nature of the complaint

  • Interim Response after 10 working days if further investigation is needed

  • Fraud-Related Complaints: Final reply within 30 working days*

*Note: For international transaction disputes, the Turnaround Time (TAT) of the respective vendor/entity will apply.

If unsatisfied with the resolution, you may contact:

Banking Mohtasib Pakistan
Shaheen Complex, M.R. Keyani Road, Karachi
Tel: +9221-99217334-38
Website: www.bankingmohtasib.gov.pk

Focal Person I – Account Opening

Mr. Waqas Mazhar
Divisional Head – Centralized Accounts Processing (CP) Banking Services Group,
Allied Bank Limited, Head Office 3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore.
Phone: 042-35880043 Ext. 31566
Mobile: 0330-6872826
Email: [email protected] 

Focal Person II – Complaints

Mr. Shahzad Ur Rehman
Divisional Head – Complaint Management,
Allied Bank Limited, Head Office 3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore.
Phone: 042-35880043 Ext. 31334
Mobile: 0300-0458148
Email: [email protected]

Focal Peron I for PEPs

Mr. Rashid Ullah Khan 
Assistant Director, Consumer Protection Department, State Bank of Pakistan, 5th Floor, SBP Building, Karachi.
Phone: +92-21-3311-5511
Mobile: 0318-2715745
Email: [email protected]

Focal Peron II for PEPs

Mr. Haris Nazir
Assistant Director, Consumer Protection Department, State Bank of Pakistan, 5th Floor, SBP Building, Karachi.
Phone: +92-21-3311-3510
Mobile: 0339-0233240
Email: [email protected]

 

Customers may lodge complaints regarding banking services through the State Bank of Pakistan’s Customer Complaint Management Service (Sunwai).

Sunwai is available via the online portal and mobile application and facilitates customers in registering complaints against Banks/DFIs/MFBs in Pakistan.

Access Sunwai Portal: https://sunwai.sbp.org.pk
Mobile App: Available on Google Play Store and Apple App Store