Complaint/Feedback Lodgement Process

Valued Customer, If you have any query, complaint or feedback you can:

  • Call us:
  • 24 hours, 7 days a week
  • Allied Phone Banking Number: 111-225-225
  • For International Caller: (+9221) 35301094
  • Write to us at:

Complaint Management Division,
Service Standards and Quality,
Allied Bank Limited,
4th Floor, Plot No. 74, Sheet GK-7,
M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.

Write to us and drop your complaint / feedback in the Complaint & Suggestion Box available in your nearest Allied Bank Branch:


  • PLEASE PROVIDE THE FOLLOWING IN YOUR COMMUNICATION

    • Name
    • Mailing Address & Telephone Number
    • CNIC / Account Number / Card Number
    • Branch Name
    • Supporting Documents

  • YOU SHOULD EXPECT TO RECEIVE

    • Acknowledgment of the complaint within 48 hours except when you have lodged the complaint at Call Center.
    • Intimation of the complaint resolution within 7 to 15 working days of the lodgement (depending on the nature of complaint).
    • An interim response after 10 working days, in case your complaint requires further investigation.
    • Fraud related complaints, the final reply to the complainant within 30 working days.*

    *However, for international transactions/disputes Turn Around Times (TATs) of the relevant vendor/entity will be followed.

    Note:

    For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Keyani Road, Karachi.

    Tel: +9221-99217334-38 or visit www.bankingmohtasib.gov.pk

  • Contact details of focal person for Politically Exposed Person

    Focal Person I : For Account Opening

    Mr. Yasser Naseer Pal
    Divisional Head- Centralized Accounts Processing
    (CP), Banking Services Group
    Allied Bank Limited, Head Office, 3-4, Tipu Block,
    Kalma Tower, New Garden Town, Lahore
    Phone number: 042-35880043 Ext. 31522
    Email address: [email protected]

    Focal Person II : For Complaints

    Mr. Omer Rashid Puri
    Group Head – Service Standards & Quality
    Allied Bank Limited, Head Office, 3-4, Tipu Block,
    Kalma Tower, New Garden Town, Lahore
    Phone number: 042-35880043 Ext. 31510
    Email address: [email protected]