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Valued Customer, if you have any query, complaint, or feedback, you can contact Allied Bank through the following channels:

Call Us (24/7):

By Post:

Complaint Management Division
Allied Bank Limited
4th Floor, Plot No. 74, Sheet GK-7
M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan

You may also drop your complaint or feedback in the Complaint & Suggestion Box at your nearest Allied Bank Branch.

To process your complaint efficiently, please include:

  • Full Name

  • Mailing Address & Telephone Number

  • CNIC / Account Number / Card Number

  • Branch Name

  • Any Supporting Documents

  • Acknowledgment within 48 hours (excluding Call Center complaints)

  • Resolution Update within 7 to 15 working days, depending on the nature of the complaint

  • Interim Response after 10 working days if further investigation is needed

  • Fraud-Related Complaints: Final reply within 30 working days*

*Note: For international transaction disputes, the Turnaround Time (TAT) of the respective vendor/entity will apply.

If unsatisfied with the resolution, you may contact:

Banking Mohtasib Pakistan
Shaheen Complex, M.R. Keyani Road, Karachi
Tel: +9221-99217334-38
Website: www.bankingmohtasib.gov.pk

Focal Person I – Account Opening

Mr. Waqas Mazhar
Divisional Head – Centralized Accounts Processing (CP)
Banking Services Group
Allied Bank Limited, Head Office
3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore
Phone: 042-35880043 Ext. 31566
Email: [email protected]

Focal Person II – Complaints

Mr. Shahzad Ur Rehman
Divisional Head – Complaint Management Division
Allied Bank Limited, Head Office
3-4 Tipu Block, Kalma Tower, New Garden Town, Lahore
Phone: 042-35880043 Ext. 31334
Email: [email protected]

The Joint Director
Special Unit, Consumer Protection Department
State Bank of Pakistan
I. I. Chundrigar Road, Karachi, Pakistan
Phone: 021-99221935
Fax: 021-99218160
Email: [email protected]

Sunwai – A Customer Complaint Management Service by State Bank of Pakistan
Access at: https://sunwai.sbp.org.pk/



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