Secure Your Identity
Ensure secrecy of identity while making payments.
Secure Your Card
Keep your card safely and sign it as soon as you receive it from your bank.
Secure Your Payments
Only provide your card details to secured and trusted merchants/vendors/websites.
Review Your Statements
Always keep track of payments made through your card and reconcile them regularly.
Lodge a Complaint
Promptly lodge a complaint with your bank in case your card gets stolen, robbed or misplaced, or as soon as you notice any dubious transaction in your account statement.
Give Your Credentials
Avoid giving away your personal information to non-trusted sources.
Give Away Your Card
Don’t give your card to others to make payments or withdraw cash.
Keep Generic PIN
Avoid keeping a generic PIN or the same PIN for a longer time, as it may put you in a vulnerable situation.
Throw Away Receipts
Receipts may be useful to reconcile payments with your account, so avoid throwing them away.
Discard Your Card Improperly
Be very careful while discarding your payment card since not doing so may lead to fraud or embezzlement. Cut at least into four vertical parts before discarding your card.
Banking Conduct & Consumer Protection Department
State Bank of Pakistan, I. I. Chundrigar Road, Karachi
Phone: +92-21-111-727-273 | Email: [email protected]