Secure Your Identity
- Maintain confidentiality while making payments in public or online.
Secure Your Card
- Keep your card in a safe place and sign it immediately upon receiving it from your bank.
Secure Your Payments
- Only share your card details with secure, trusted merchants, vendors, or websites.
Review Your Statements
- Regularly monitor your card transactions and reconcile your account statements.
Lodge a Complaint
- Report to your bank immediately if your card is lost, stolen, or misplaced, or if you notice any suspicious transactions on your account.
Disclose Your Credentials
- Do not share personal information (e.g., card number, PIN, CVV) with unverified or unknown sources.
Hand Over Your Card
- Do not give your card to others to make payments or withdraw cash on your behalf.
Use a Generic or Reused PIN
- Avoid using predictable PINs (e.g., 1234, birth year) or the same PIN for extended periods.
Discard Receipts Carelessly
- Do not throw away transaction receipts without reviewing them, as they may help you reconcile payments.
Dispose of Cards Improperly
- Never discard expired or blocked cards without destroying them. Cut the card into at least four vertical pieces to prevent potential misuse or fraud.
Banking Conduct & Consumer Protection Department
State Bank of Pakistan
I. I. Chundrigar Road, Karachi
Phone: +92-21-111-727-273 | Email: [email protected]