Allied Bank Partners with Kore.ai to Launch Pakistan’s First AI-Powered Intelligent Virtual Assistant
Categories: News UpdatesAllied Bank has partnered with Kore.ai, a global leader in conversational and generative AI solutions, to launch Pakistan’s first Intelligent Virtual Assistant (IVA) powered by Artificial Intelligence (AI).
This strategic collaboration aims to redefine customer experience and boost operational efficiency. The AI-powered IVA will provide 24/7 support with human-like interaction across Allied Bank’s digital banking channels. It will assist customers with inquiries, transaction handling, service requests, and issue resolution — all in real time.
This initiative reflects Allied Bank’s vision to harness innovation and automation in delivering smarter, faster, and more personalized banking experiences.
Partnership Ceremony at Allied Bank Head Office
The official agreement signing ceremony was held at Allied Bank’s Head Office, with key representatives from both organizations in attendance.
Chief, Technology & Digital Transformation
Chief Digital Officer
Chief Experience Officer
Group Head, Analytics & AI
Chief Revenue Officer (via video call)
SVP, Expert Services (via video call)
Vice President, Sales MEA & Pakistan (in person)
Leadership Statements
“We are excited to partner with Kore.ai to harness the power of Generative AI and Large Language Models in transforming banking. This innovation underscores our commitment to enhancing customer experiences, streamlining operations, and delivering faster, smarter, and more personalized services.”
“Enterprises prioritizing exceptional customer service are increasingly turning to advanced AI solutions. As a leader in generative and conversational AI, Kore.ai is proud to collaborate with Allied Bank to enhance digital customer engagement and drive competitive advantage.”
The agreement was officially signed by Mr. Omer Rashid Puri and Mr. Mansoor Ur Rehman Khan from Allied Bank, and Mr. Usman Wattoo from Kore.ai.