Allied Phone Banking

• Intelligent Interactive Voice Recorder (IVR) with product-specific menus

• Dynamic options for customers with multiple accounts or cards

• Self-Service Banking facilities:

  • Balance Inquiry

  • Funds Transfer (Own Account)

  • Debit & Credit Card PIN Change

  • Credit Card Balance Inquiry & Payment

  • TPIN Generation/Change

• Agent-assisted transfers for complex queries

• Quick card blocking in case of loss

• Priority call handling

• Service activation/deactivation

• Complaint registration and status tracking

• Access to complete ABL product suite and services

• Seasonal messages (Eid, Independence Day, Ramadan, etc.)

• Personalized greetings (Time of day, Birthday messages)

• Default language preference setting (changeable)

• SMS and email notifications

• Callback request option during call queue

• New Debit Card Activation and ATM PIN Generation

• Access to Branchless Banking, ABL Asset Management, and Remittance menus

Allied Phone Banking (APB) is committed to delivering exceptional, seamless customer service experiences. With a focus on making banking more accessible and customer-friendly, APB introduces the Web Callback feature — a smarter, more convenient way to stay connected.

Through Web Callback, you can:

• Request an immediate callback from our team

• Or schedule a preferred time slot for a callback at your convenience

This feature ensures that you receive prompt support without waiting in queue — putting control in your hands and delivering a truly personalized banking experience.

• Account Opening Procedure

• ATM Locations

• Branch Locations

• Allied Bank Schedule of Charges

• Product and Service Information

• Debit/Credit Card Activation & Blocking

• Debit/Credit Card PIN Generation

• Account Balance & Transaction Inquiry

• Last 10 Account Transactions

• Fund Transfer within Allied Bank

• Bill Payments

• Mobile Top-Ups (Ufone, Telenor, Jazz, Zong, PTCL Evo)

• Cheque Book Request

• Pay Anyone Facility

• Allied Bank Credit Card Bill Payment

• Credit Card Balance/Limit/Transaction Inquiry

• TPIN Generation

• E-commerce Activation/Deactivation

• International Transaction Activation/Deactivation

• Access to Branchless Banking Services

• Complaint Registration

• E-statement Activation

• Credit Card SMS Alert Activation

• Credit Card Email Alert Activation

Note: You can also access the Interactive Voice Response (IVR) Tree and ABL Web Call Back features via the Allied Bank website.